Refund policy
At Beliani Shop, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms below.
1. Return Period
You may request a return within 15 days of receiving your order.
To be eligible for a return, the product should be returned in its original condition and, where possible, with its original packaging and accessories.
2. How to Request a Return
Before sending a product back, please contact our customer service team:
Email: support@belianishop.shop
Please include your order number and details about the item you wish to return. Our customer service team will provide you with instructions for the return process.
3. Return Conditions
Returned products should be:
- In their original condition
- Unused or in a condition suitable for resale, where applicable
- Returned with original packaging and accessories when possible
- Properly packaged to prevent damage during return shipping
We reserve the right to review returned products before approving a refund.
4. Refunds
Once we receive and inspect your returned product, we will process the refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.
5. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as possible at support@belianishop.shop.
Please provide your order number and, where appropriate, photographs or other information showing the issue. We will review the case and provide instructions for the next steps.
6. Exchanges
If you would like to exchange an item, please contact our customer service team within 15 days of receiving your order. We will advise you on the available options.
7. Contact Us
If you have any questions regarding returns or refunds, please contact:
Beliani Shop
616 G St
Basin, WY 82410
USA
Email: support@belianishop.shop